Faq, Freshbox.ch - Früchte im ABO


Will I really get fresh fruits and vegetables?
We guarantee it! We buy our products fresh daily to order at the Engros Market in Zurich and from regional producers. And of course we inspect them for the best quality before shipping.
What to do if a product from my order is missing or damaged?
For a start: That shouldn't happen. If this does however happen, please contact us immediately. We will promptly handle any problems, because customer satisfaction is our highest priority.
Why haven't I received a confirmation email for my order?
This may have two causes:
1. You haven't entered a valid email address.
2. We were unable to properly process and complete your order.
3. The confirmation has ended up in the spam folder. Get in contact with us so we can take care of your concerns.

What if my favourite Freshbox product isn't available? Can I request a product?
We would gladly like to hear about it! Just send an email to office@freshbox.ch and we will do our best to expand our product range for you.
Is there a minimum order amount?
Yes, the minimum amount is CHF 25 per order. This refers to the value of the ordered product and does not include shipping.
Can I modify my order?
Unfortunately, no. Once you have submitted an order to us and it has been confirmed it is not possible to modify or cancel the order. This is the only way we can ensure that your order reaches you on time.

Where will my order be delivered to?
Wherever you prefer to enjoy fresh fruits and vegetables. Your Freshbox is delivered directly to your home or to the reception of your office.

I might not be at home. What happens?
In this case our Freshbox is deposited on your doorstep ‒ or upon delivery by post, a collection notice is left (depending on the agreement with the local post office).

Until when can I place an order and when will it be delivered?
Orders that are dispatched until midnight: Delivery is carried out in the city of Zurich and agglomeration on the next working day, for the rest of Switzerland it is on the day after.  

How will my Freshboxes be packaged?
Always very carefully! Our products are protected by cardboard packaging and paper foil. Post packages also include a box lid. All boxes can be re-used, e.g. as waste-paper boxes in your office. The only thing that isn't possible is to send the products back to us (due to technical food reasons).
Will my data be sold to third parties?
No. Under no circumstances. Since your privacy is of utmost importance to us, Freshbox does not divulge any type of personal customer data to third parties. The only exception is data required to carry
out your order, facilitate customer information, or that is required for surveys. All data you may store with us (profile, address, customer history, etc.) is handled with strict confidentiality. Plus, with your personal user name and password you can modify or delete your customer account yourself at any time. 
Is Freshbox an event sponsor?
We have almost exclusively specialised in product sponsoring – we are very selective about events. 
Who can I contact if I have questions?
Please write an email to office@freshbox.ch or call us at 0848 66 99 55. We will gladly assist you!

Who delivers the Freshboxes?
Private couriers are en route by car and e-bike across Switzerland. The Züriwerk supplies Zurich customers among others by e-bike. Some localities are supplied by PostLogistics.

Can I pick up my products myself?
Unfortunately, no.

When will I be invoiced?
Subscription invoices are billed by the 20th of the month. Single orders are billed a few days after delivery of the products.

I have a large quantity order. What do I do?
Get in contact with us directly ‒ we will take care of the rest.

How often is the range changed?
Seasonality is important to us, so at regular intervals.
Copyright © 2017 Freshbox Switzerland GmbH. The pages of our offering are subject to intellectual property protection. Reproduction – including excerpts – requires prior written consent by Freshbox Switzerland GmbH. The images are protected according to Art. 2 (2) of the Copyright Law.